The person I worked with said I cannot use all of my reward points. I can use max $12. I did a service of my second car 2 days back and the lady on the front said you can use all your rewards. I did not use them all on Thursday as I planned to use today. I have no idea who was telling the truth but for sure one of them was not truthful. I had issues with the guy who handled my cse in the past. He saw me waiting before a lady walked in. He took her case before me and when i brought it up, he said, he didn't see me.. :).. really..